Terms of use & privacy policy
Arrowhead Hosting provides Internet World Wide Web page hosting,
and has certain legal and ethical responsibilities consisting with the use of
its server and equipment involved in these services.
Arrowhead Hosting general policy is to act as a provider of Internet presence,
and in doing so has specific ethical concerns regarding the use of its servers
detailed below. Arrowhead Hosting reserves the right to suspend or cancel a
customer's access to any or all services when we decide that the account
has been inappropriately used.
SERVER ABUSE:
Any attempt to undermine or cause harm to a server, or customer, of Arrowhead
Hosting is strictly prohibited.
Unauthorized use of other people's accounts or computers:
Arrowhead Hosting will ardently react to any use or attempted use of an
Internet account or computer without the owner's authorization. Such attempts
include (but are not limited to), "Internet scamming" (tricking other
people into releasing their passwords), password robbery, security hole scanning
etc.
Any unauthorized use of accounts or computers by a Arrowhead Hosting customer,
(whether or not the attacked account or computer belongs to Arrowhead Hosting),
will result in action against the attacker. Possible actions include warnings,
account suspension or cancellation, and civil or criminal legal action,
depending on the seriousness of the attack.
IMPORTANT NOTE:
Arrowhead Hosting has the right to discontinue service, or deny access to anyone
who violates our Policies or the terms and conditions shown above and below
WITHOUT WARNING OR PRIOR NOTICE. No refunds of fees paid will be made if account
termination or suspension is due to ANY violation of the terms as outlined on
this web page.
Customers may not run IRC, bots or clients, including (but not limited to);
BitchX, bncs, eggdrops, generic-sniffers, guardservices, Jirc, ircd, psyBNC,
shell.php and ptlink
Unacceptable uses also include, but are NOT limited to: Bulk emailing,
unsolicited emailings, newsgroup spamming, pornographic content, illegal
content, copyright infringement or trademark infringement, warez, cracks, and/or
anything else determined by Arrowhead Hosting to be unacceptable use of
Arrowhead Hosting services including abuse of server resources.
Accounts may be terminated that include the following content or which have
links to the following content:
Providing material that is grossly offensive to the Web community including
blatant expressions of bigotry, racism, hatred, or profanity Promoting or
providing instructional information about illegal activities, or promoting
physical harm or injury against any group or individual Displaying material
containing obscene nudity or pornographic material Displaying material that
exploits children under 18 years of age Acts of copyright infringement including
offering pirated computer programs or links to such programs, information used
to circumvent manufacturer-installed copy-protect devices, including serial or
registration numbers for software programs, or any type of cracker utilities.
We do Not Host Adult Content of Any Description. Safelists, Safelist Mail boxes,
any Outgoing or Incoming Email sites and or services, Hit Exchanges, Banner
Exchanges, Safelist Submitters and/or Safelist Submission services including any
type of Ad or List Blaster, FFA's of any type, Hacking, Cracking, Warez, ANY
FORM OF ISP or ISP service and IRC/BNC are not Allowed.
Software Downloads May Only Be Hosted if you are the Writer and Copyright Owner
of the Software or certified reseller. Audio and Video Downloads may only be
Hosted If you are the Creator and/or Copyright Owner of the Work or a certified
reseller.
FREEWARE is considered acceptable.
WE HAVE SPECIAL SERVERS FOR SAFELISTS, HIT EXCHANGES AND BANNER EXCHANGES.
PLEASE CONTACT
US FOR CUSTOM QUOTES
ABUSE of TRAFFIC and BANDWIDTH:
To maintain the integrity of our service the following limitations apply:
Any web site using more than 30% of system resources for longer than 60 seconds
will be asked to revise their web site immediately and/or remove any content,
downloads, images, software, scripts, video or anything causing over usage of
our resources.
Arrowhead Hosting will be the sole arbiter as to what constitutes a violation of
the above provision.
UNSOLICITED EMAIL (SPAM):
If you do not spam, then you have no worries.
Unsolicited commercial advertisements are not allowed in email and will likely
result in account suspension or cancellation. Commercial advertisements are
unwelcome in most Usenet discussion groups and on most e-mail mailing lists.
Inappropriate posting may result in account suspension or cancellation. See the
newsgroup or mailing list's charter for whether advertising is allowed or not.
"Spamming," or sending a message to many different off-topic
newsgroups, is particularly unethical and will be treated as such. Sending a
message, especially an advertisement, to more than five or six recipients, is by
itself spamming unless the individuals have specifically requested to be added
to a mailing list on that topic. E-mail is a person-to-person medium, not a
broadcast medium. Upon your first Spam offense your account will be disabled for
up to 72 hours. Upon your second Spam offense your domain may be terminated
without refund, and you may be fined up to $200.00 per sent Spam.
Please note that if you are reported for spam it is our option to waive all of
the above guidelines and cancel your account immediately without notice or
refund. Spam is a very serious issue and we address it as such.
If you do not spam, then you have no worries.
CGI Scripts:
Each account comes with its own cgi-bin. You are free to use any CGI scripts you
wish, however we reserve the right to disable any CGI script that effects normal
server operation without prior warning.
ABUSE of SMTP and MAIL SERVER:
We do not allow clients to send more than 3000 pieces of e-mail per day. If you
are sending legitimate e-mails and they total more than 3000 per day we can
mover your account to a special server that is specifically designed to handle
high volumes of e-mail.
Please CONTACT
US to have your domain moved or for any further inquiries.
Your personal hosting account should not be used as a "mass mail junk
box". This does not mean you cannot use it for a few safelists, FFA's
etc, but do not overburden the servers by using email accounts for all your
safelist, FFA or other various incoming bulk mail. There are special
services on the Internet just for safelist and/or Junkmail, please use those
services if this is your intention for your hosting account usage.
It is not fair to the other web sites on the server to be consistently burdened
by massive amounts of email slowing the queue. We want all our clients to
be happy with the speed and reliability of our services and email servers. Mild
and or moderate usage regarding this matter is permitted.
Background Running Programs:
We may allow programs to run continually in the background. These are considered
on a one-to-one basis and an extra charge will be incurred based on system
resources used and operational maintenance needed.
IRC:
We do not allow IRC or IRC bots to be operated on our servers.
Payment Policies:
All accounts are set up on a either a month to month or yearly basis. All
pricing is guaranteed for life as long as you maintain your current subscription
without default or cancellation. Any account not current is subject to
suspension
Cancellation:
All of Arrowhead Hosting web hosting plans are backed by a 30 day money back
guarantee if you are not completely satisfied with our services, support or
features within the first 30 days of service please cancel immediately.
Refunds are not available after the 30th day.
Phone requests will not constitute acceptance of any cancellation. Refunds will
be issued back to your credit card, paypal, or by company check if
payment was sent by money order or personal check, within 24 hours of your
cancellation notice.
The subscriber is obligated to terminate his subscription with us. Arrowhead
Hosting will not cancel your subscription for you.
PLEASE NOTE:
We reserve the right to decline any amount of refund when accounts are suspended
or terminated because of Terms of Use violations.
LAWFUL PURPOSE:
Arrowhead Hosting reserves the right to refuse or cancel service to anyone.
Customers may only use Arrowhead Hosting servers for lawful purpose.
Transmission of any material in violation of any Federal, State or Local
regulation is prohibited. This includes, but is not limited to copyrighted
material, material legally judged to be threatening or obscene, and material
protected by trade secrets. The designation of any materials as such described
above is left entirely to the discretion of Arrowhead Hosting management.
Regardless of the place of signing this agreement, the client agrees that for
purposes of venue this contract was entered into in Fort Smith, Arkansas and any
dispute will be litigated or arbitrated in Fort Smith, Arkansas. The parties
waive any objection based on inconvenient forum in the context any manner of
dispute resolution commenced within the County of Sebastian Arkansas.
Customer agrees that it shall defend, indemnify, save and hold Arrowhead Hosting
harmless from any and all demands, liabilities, losses, costs and/or claims,
including reasonable Attorney's fees asserted against Arrowhead Hosting, its
agents, its customers, officers and employees, that may arise or result from any
service provided or performed or agreed to be performed or any
products sold by customer, its agents, employees or assigns. Customer agrees to
defend, indemnify and hold harmless Arrowhead Hosting against liabilities
arising out of;
(1) Any injury to person or property caused by any products sold or otherwise
distributed in connection with Arrowhead Hosting's server;
(2) Any material supplied by customer infringing or allegedly infringing on the
proprietary rights of a third party;
(3) Copyright infringement and
(4) Any defective products sold to customer from Arrowhead Hosting's Server.
BACKUPS:
Arrowhead Hosting maintains weekly backups of all accounts hosted on our servers
and, we will restore a backup of your site if requested or needed. However,
Arrowhead Hosting is not solely responsible for the restoration of your data to
our server/servers/network.
While we strive to prepare for any emergencies regarding backups and data
storage you, as the owner of your account, should maintain at least Monthly
updates of your backups.
We strongly recommend that you keep copy/copies of your web site and data on
your PC or CD for emergency purposes such as if a hardware failure and/or data
loss occurs you (the client), are responsible for data restoration in the event
our data or restoration files are either corrupt or unusable.
Arrowhead Hosting shall not be liable for loss of data under any circumstance.
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